North Room Atelier Privacy Policy
Last updated: 11 November 2026
North Room Atelier (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store and share personal data when you contact us, use our services or interact with our website. We process personal data in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.
North Room Atelier is the controller of personal data processed for the purposes described in this policy. If you have questions about this policy or how we handle your data, contact us using the contact details on our website or in your correspondence with us.
Depending on how you interact with us, we may collect:
• Contact and identity details, such as your name, email address, telephone number and postal address. • Project information, such as your property address, design preferences, measurements, plans, photographs, budget and communications about your interior design project. • Transaction and billing information, such as services ordered, invoices and payment records. Payment card details are generally handled by the relevant payment provider rather than stored by us. • Website and technical information, such as your IP address, browser type and information about how you use our website, where collected through cookies or similar technologies. • Any other information you choose to provide to us.
Please do not provide sensitive personal data unless it is necessary for your project and you have a suitable reason to do so.
We may collect information directly from you when you contact us, request a consultation or quotation, enter into an agreement, use our services, or communicate with us. We may also receive information from third parties involved in a project, such as contractors or suppliers, where appropriate and lawful.
We may use personal data to:
• Respond to enquiries and provide quotations or consultations. • Plan, deliver and manage interior design services and related projects. • Communicate with you about your project, appointments, purchases and invoices. • Process payments, maintain business records and manage our accounts. • Operate, maintain and improve our website and services. • Meet legal, regulatory and insurance requirements, and establish or defend legal claims. • Send marketing communications where permitted by law. You can opt out at any time.
We process personal data only where we have a lawful basis. Depending on the circumstances, this may be to perform a contract with you or take steps at your request before entering into a contract; to meet a legal obligation; to pursue our legitimate interests in operating and improving our business, provided those interests do not override your rights; or, where required, with your consent. Where we rely on consent, you may withdraw it at any time.
We may share relevant personal data with service providers who help us run our business or deliver a project, such as IT and website providers, cloud storage providers, payment providers, accountants, insurers, contractors and suppliers. We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims. We do not sell your personal data.
We require service providers to protect personal data and use it only for authorised purposes. If a provider processes data outside the UK, we will take steps required by applicable law to ensure an appropriate level of protection.
We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and financial records, meet legal obligations and resolve disputes. Retention periods depend on the type of information and the circumstances. When data is no longer needed, we will securely delete or anonymise it.
Our website may use cookies or similar technologies to make the site work, remember preferences or understand how visitors use it. Where required, we will ask for your consent before using non-essential cookies. You can manage cookies through your browser settings and, where available, our cookie settings tool. Blocking some cookies may affect website functionality.
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Subject to legal conditions and exceptions, you may have the right to request access to your personal data, correction of inaccurate data, erasure, restriction of processing, or transfer of data to you or another organisation. You may also have the right to object to processing based on legitimate interests and to withdraw consent where processing relies on consent.
To exercise your rights, contact us using the details on our website or in your correspondence with us. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk. We would appreciate the opportunity to address your concerns first.
Our website may link to websites or services operated by third parties. Their privacy practices are governed by their own policies, and we are not responsible for them. Please review those policies before providing personal data.
We may update this policy from time to time. The latest version will be published on our website with its updated date.
This website may use information you choose to submit through its contact form to respond to your enquiry. Do not include sensitive personal information in your message. Details about any data collection, use, storage, and your rights should be explained in the full privacy policy. Review that policy before deciding whether to submit your details. Read the Privacy Policy